Engineering · 3 min read
One float per call. It correlates with conversion better than any single dimension score.
Talk-to-listen ratio is just the percentage of call audio that the agent occupied vs. the lead. Healthy is 40-60 % agent. Above 70 % the AI is dominating; the lead isn’t getting space to ask their actual questions.
It correlates with conversion better than any single dimension score we measure. A 75 % agent-talk call is twice as likely to end in not-interested as a 55 % agent-talk call, controlling for everything else. The signal is real.
If your agent’s rolling average creeps above 65 %, switch to a Storyteller-style template that asks more discovery questions. If it’s below 35 %, your agent is too passive — probably an Educator template applied to a hot-lead use case where it should be a Hard Closer.
We surface this in the call analysis card and in the weekly digest. It’s the first metric most customers learn to read.
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