D DigitalCallers

Module · Conversation Insights

Every call,
automatically dissected.

Six structured fields, written back to your CRM in <2 seconds. No manual review. HMAC-signed end-to-end. Calibrated for Indian sales conversations.

See it on a live call → The six fields

Customer intent

Every call gets one of six labels: High · Moderate · Neutral · Low · Not Qualified · Not Available. Use this to prioritize follow-up queue ordering.

conf 0.0 — 1.0 attached

Key concerns

Categorized into Price · Location · Trust · Documents · Timing · Family · Project · Other. Each concern gets a specific detail string. Auto-tag your CRM contact.

array of {category, detail}

Banned phrases detected

Per-template banned-phrase list. Compliance audit on every call. Flag immediately if the agent uses a forbidden term — “100% guarantee”, “free”, etc.

array of phrases · 0-flagged

Talk-to-listen ratio

A float per call. Healthy is 40-60% agent. Above 70% the AI is dominating; consider switching to a Storyteller-style template that asks more questions.

float · 0.0 — 1.0

Topic clusters

Weekly rollup. Calls auto-clustered by topic — “EMI questions”, “Document concerns”, “Price negotiations”. Each cluster shows count and trend.

cron-rolled, weekly

Emerging objections

Objections that are statistically rising week-over-week. The signal that “something changed in the market” — competitor pricing? New regulation? Catch it early.

trend · ↑ above baseline

The full call analysis card

One screen. Every signal.

Click any call in the log and you get the full analysis card. Use it to coach your AI prompts, audit agent compliance, and triage which leads to call back human-first.

  • 0-10 dimension scores · clarity, empathy, accuracy, close-craft
  • Funnel stage detection · cold / warm / hot / negotiation
  • Price-anchor extraction · what number the lead first heard
  • Re-analyze button · re-run with the latest analyzer model
Call analysis · #1042 Pranav K · 2:14 · Suresh (Hard Closer) CUSTOMER INTENT High conf 0.91 CALL SCORE 8.4/10 DIMENSION SCORES Clarity 9.0 Empathy 8.0 Accuracy 9.7 Close-craft 7.0 KEY CONCERNS (3) Price · 1300/sqft Documents · KJP Timing · 3 mo. window TALK-TO-LISTEN 59% · 41% Healthy — agent leading without dominating. BANNED PHRASES 0 detected ✓

The weekly digest

Topic clusters & rising objections.

Every Monday, DigitalCallers rolls up your week. Topics auto-clustered. Objections that are rising week-over-week flagged. The signal that “something changed in the market” surfaces here first.

  • Topic clustering · concerns grouped by semantic similarity
  • Trend detection · which clusters are rising or falling
  • Sample call links · click into the longest call in each cluster
  • Auto-knowledge gap · clusters with low resolution → flagged for KB update

Week of 27 Apr — 03 May

Topic Calls Trend
EMI eligibility
“Mera salary 30k, EMI possible?”		 142 ↑ +38%
Title document concerns
KJP, 7/12, encumbrance		 98 ↑ +12%
Resale value vs. neighbour project
Comparison to nearby builders		 61 ↑ +47% NEW
Site-visit logistics
Pickup, parking, timing		 54 ≈ flat
Phase 13 launch enquiry
Future inventory		 22 ⚠ KB gap

Compliance & PII

Privacy is not an afterthought.

PII is regex-stripped from stored transcripts. Recording URLs are HMAC-signed with TTL. Per-account retention policy enforced at storage time, not as a deletion cron.

  • Phone & email · stripped from transcripts (audio still has them)
  • Aadhaar & PAN · regex-redacted, never written to disk
  • Recording URLs · HMAC-signed, 7-day TTL
  • Retention · default 90 days, per-account configurable

PII redaction example

# raw transcript
“Sir mera number 9876543210 hai, email pranav@gmail.com”

# stored transcript
“Sir mera number [PHONE] hai, email [EMAIL]”

Patterns: phone (10-digit Indian), email, Aadhaar (12-digit), PAN (5-letter + 4-digit + 1-letter). Audio is preserved for legal evidence; transcripts are redacted.

See your call analytics today.

Upload one of your existing call recordings. We’ll run it through the analyzer in 90 seconds and email you the call analysis card.

Try the analyzer → Next: Live Monitor →