How-to guide · 4 min read
Most teams overthink this. The knowledge base your AI needs is shorter than your training manual.
An AI agent doesn’t need a 40-page training manual. It needs answers to the 12-15 questions that come up on 80 % of your calls. Start by listing those questions, then write the answers in plain Hindi-English the way you’d say them on a call.
Don’t write “The product features include best-in-class X”. Write “Sir, plot 30x40 ka hai, 1200 sqft, rate 1300 rupaye per sqft, total 15.6 lakh”. The AI will speak the way your knowledge base reads.
Your knowledge base should include the things you’d rather not say but have to. Possession date estimates. EMI fine print. Why your price is higher than the next-door builder. The AI will deliver these factually without flinching, which is often better than how a human caller handles them.
Keep it under 5 pages. Update it weekly for the first month based on the topic-cluster digest showing what customers are asking about that you didn’t cover.
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