How-to guide · 5 min read
Outbound HMAC-signed webhooks plus a Bearer-token API. The integration is simpler than your team thinks.
AI calling shouldn’t be a silo. Every call should land in your CRM as an event with structured data — outcome, duration, intent, key concerns, talk-to-listen ratio, transcript, and a signed link to the recording. Your CRM becomes the source of truth for the lead’s lifecycle.
The pattern: DigitalCallers fires HMAC-signed webhooks at your CRM endpoint on every meaningful event (call.completed, call.failed, call.appointment_booked, call.callback_requested). Your CRM verifies the signature, processes the event, updates the lead. Your CRM can also pull on demand via Bearer-token API if it wants fresher data.
Mirror: every webhook payload (audit trail), customer_intent history per contact, key_concerns history (objection patterns over time), and the recording_url_signed value (URLs expire, so mirror at receipt time). Fetch on demand: full transcript bodies, dimension scores, anything large or expensive.
The whole integration is usually 200-400 lines of code on your CRM side. We document the contract; most teams ship it in a sprint.
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